Job SummaryWe are looking for a well-groomed, customer-focused, and enthusiastic Guest Relations Executive to manage guest interactions, provide a welcoming experience to visitors, and ensure smooth coordination at our real estate projects. The candidate will be responsible for handling customer inquiries, coordinating site visits, assisting prospective buyers and existing customers, and maintaining high standards of hospitality and customer service.

Key Responsibilities

- Welcome and greet visitors, prospective customers, residents, and other stakeholders professionally.
- Manage guest registration, visitor records, and daily footfall reports.
- Handle customer inquiries and provide accurate information about the project, amenities, facilities, and services.
- Coordinate site visits, project tours, and customer appointments with the sales and CRM teams.
- Ensure a seamless and pleasant experience for prospective homebuyers and existing residents.
- Address customer queries, feedback, and complaints promptly, coordinating with the concerned departments for resolution.
- Maintain effective communication with the Sales, CRM, Facility Management, Security, and Site Operations teams.
- Assist in organizing customer engagement activities, project events, and resident interactions.




- Ensure the reception area, sample flat, and customer interaction areas are presentable and well-maintained.
- Maintain visitor databases, appointment schedules, feedback records, and daily reports.
- Follow up with visitors and prospective customers, wherever required, to ensure a positive customer experience.
- Uphold company service standards, professional etiquette, and confidentiality in all customer interactions.

Educational Qualification
- Graduate in any discipline.
- A degree or diploma in Hospitality Management, Hotel Management, or Customer Relationship Management will be an added advantage.

Experience & Skills
- 1–3 years of experience in Guest Relations, Front Office, Hospitality, Customer Service, or the Real Estate industry.
- Excellent verbal and written communication skills in English, Hindi and Marathi.
- Marathi communication skills will be an added advantage.
- Strong interpersonal, coordination, and customer-handling skills.
- Pleasant personality, skilled grooming, and a customer-centric approach.
- Proficiency in MS Office and basic computer applications.
- Ability to handle multiple tasks, manage customer expectations, and resolve queries efficiently.

📌 Guest Relations Executive (Pune)
🏢 Nyati Group
📍 Pune