– Guest Relations Executive (GRE)

Company: V6 Clinics

Department: Clinic Operations / Front Office

Industry: Dermatology, Skin, Hair & Aesthetic Medicine

Job Type: Full-Time | In office

Location: Sector-35, chandigarh

About V6 Clinics

V6 Clinics is a premium dermatology and aesthetic practice offering advanced skin, hair and body treatments through personalized, dermatologist-led care. We are committed to providing an excellent patient experience through professional service, efficient coordination and high standards of clinic operations.

Job Summary

We are looking for a well-groomed, customer-focused and organized Guest Relations Executive to manage front-desk operations and ensure a smooth, welcoming experience for every patient. The candidate will be responsible for appointment management, patient coordination, billing, follow-ups and maintaining accurate records while supporting the day-to-day functioning of the clinic.

Key Responsibilities

1. Guest Relations & Patient Experience

- Welcome patients warmly and professionally.
- Understand the purpose of their visit and guide them appropriately.
- Ensure patients are attended to promptly and waiting times are communicated.
- Handle patient queries, feedback and concerns professionally.

2. Front Desk & Appointment Management

- Manage walk-ins, incoming calls and appointment scheduling.
- Confirm appointments and coordinate rescheduling and cancellations.
- Coordinate patient appointments with doctors, aesthetic counsellors and therapists.
- Ensure smooth patient flow and timely consultation coordination.

3. Billing & Documentation

- Handle patient registration, billing and payment processing.
- Maintain accurate patient details, appointment records and billing information.
- Update all relevant information in the clinic management software.
- Ensure proper documentation and adherence to clinic SOPs.

4.



Patient Follow-Ups & Coordination

- Coordinate appointment reminders and follow-ups with patients.
- Follow up on pending appointments, missed visits and patient queries as assigned.
- Coordinate with the calling team and clinic manager to ensure appropriate follow-up.
- Support patient retention through professional communication and service.

5. Clinic Operations

- Maintain cleanliness, organization and skilled presentation of the reception area.
- Coordinate with doctors, therapists, counsellors and the clinic manager for daily operations.
- Ensure timely responses to patient messages on designated communication platforms.
- Follow clinic protocols, patient confidentiality guidelines and service standards.

Eligibility & Requirements
- Graduate in any discipline; hospitality or healthcare qualifications are preferred.
- 1–2 years of experience in front office, guest relations, customer service, hospitality, salons or healthcare clinics.
- Freshers with excellent communication and interpersonal skills may also be considered.
- Strong verbal communication skills in English and Hindi.
- Basic computer knowledge and familiarity with CRM or clinic management software.
- Skilled grooming, a positive attitude and a patient-first approach.
- Ability to multitask, coordinate effectively and handle patient concerns calmly.

Preferred Skills
- Experience in dermatology, aesthetic clinics, wellness centres or premium salons.
- Knowledge of appointment scheduling, billing and customer handling.
- Strong coordination, follow-up and problem-solving skills.
- Ability to work in a target-driven and service-oriented environment.

Work Location: In person at the assigned V6 Clinics centre. Application: Interested candidates may apply through Indeed with their updated resume.

Pay: ₹8,900.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Guest Relation Executive (Sector 35)
🏢 v6clinics
📍 Sector 35