Role Overview

You will be the primary point of contact between our clients and our creative, content, digital and production teams. You will own client relationships, turn briefs into clear execution plans, and make sure every deliverable is on time, on brief and on budget. You will manage multiple accounts and guide a team of executives.

Key Responsibilities

- Act as the single point of contact for assigned clients (government departments, corporates, institutions).
- Understand client objectives, take briefs and convert them into actionable plans for internal teams.
- Plan monthly content calendars, campaign rollouts and approvals, and track them to closure.
- Coordinate with creative, video, design, content, influencer and performance marketing teams to deliver on time.
- Review creatives, copy and videos before they go to the client, for quality, brand and messaging accuracy.
- Lead client meetings, presentations and review calls, and send timely minutes and follow-ups.
- Prepare and present MIS, campaign performance and analytics reports to clients.
- Manage client communication and approval workflows, including departmental protocols for government clients.
- Handle escalations calmly and resolve them proactively.
- Support the business team in proposals, tender and RFP responses, presentations and pitches.
- Manage account profitability, scope of work, billing inputs and timely invoicing support.




- Mentor and guide junior account executives and coordinators.
- Identify upsell and cross-sell opportunities within existing accounts.

Requirements

- Minimum 3+ years of experience in client servicing/account management in an advertising, social media, PR or digital agency.
- Strong understanding of social media management, digital campaigns, content creation and influencer marketing.
- Excellent communication, presentation and negotiation skills in English, Gujarati and Hindi.
- Strong command of written communication: emails, briefs, reports and decks.
- Ability to manage multiple clients and deadlines under pressure.
- Good knowledge of social media platforms, analytics and reporting.
- Proficiency in MS Office / Google Workspace (Excel, PowerPoint, Docs).
- Well-organised, detail-oriented and solution-focused.

Good to Have (Advantage)

- Experience handling Government or Public Sector accounts, including departmental approvals and reporting formats.
- Exposure to tender, RFP or empanelment documentation.
- Experience in political, public awareness, or government campaign communication.
- Experience with project management or CRM tools.

What We Offer

- Opportunity to work on high-visibility government and public sector campaigns.
- Rapid-paced, growth-oriented work environment.
- Performance-based growth and leadership opportunities.
- Competitive salary as per experience and industry standards.

📌 Group Key Account Manager (Ahmedabad)
🏢 EVM Consultancy
📍 Ahmedabad