The front office manager (Reception In-Charge) is responsible for managing the day-to-day reception and front-office operations, ensuring professional customer service, effective communication, proper visitor management, and smooth coordination between departments.

A. Reception & Front Office Management

- Supervise and manage daily reception activities.
- Ensure the reception area is clean, organized, and professionally maintained.
- Welcome and assist visitors, clients, customers, and guests.
- Handle incoming calls, emails, and inquiries professionally.
- Ensure all visitors receive timely assistance and appropriate guidance.

B. Team Management

- Supervise reception staff and allocate daily duties.
- Prepare staff duty rosters and monitor attendance.
- Train reception staff on customer service, communication, and office procedures.
- Monitor staff performance and ensure discipline and punctuality.
- Ensure proper shift handover and continuity of work.

C. Communication & Coordination

- Coordinate with all departments to ensure smooth daily operations.
- Communicate key updates, instructions, and announcements to the team.
- Handle customer complaints and escalate unresolved issues to management.
- Maintain effective communication between management, staff, and visitors.

D. Records & Documentation

- Maintain visitor registers, telephone logs, appointment records,



and other relevant documents.
- Ensure accurate data entry and proper record maintenance.
- Prepare daily, weekly, or monthly reports as required.
- Maintain the confidentiality and security of organizational information.

E. Customer Service

- Ensure excellent customer service and a positive visitor experience.
- Handle inquiries and complaints promptly and courteously.
- Monitor waiting times and ensure visitors are directed to the appropriate department.
- Maintain professional standards of communication and conduct.

F. Administrative Responsibilities

- Monitor reception supplies and arrange replenishment when required.
- Coordinate meeting schedules, appointments, and visitor arrangements.
- Report maintenance issues and operational concerns to management.
- Ensure compliance with company policies and standard operating procedures.

1. Qualifications

- Bachelor's degree or diploma in any relevant field preferred.
- Previous experience in reception, front-office operations, or administration.
- Experience supervising a team will be an advantage.
- Proficiency in MS Office, email, and basic computer applications.
- Strong verbal and written communication skills.

Job Type: Permanent Pay: ₹10,000.00 - ₹16,000.00 per month

Language

- English (Preferred)

Work Location: In person

📌 Front Office Manager (Malappuram)
🏢 Supriya Speciality Hospital
📍 Malappuram