Company DescriptionRustomjee is a leading real estate developer that has been shaping the Mumbai Metropolitan Region’s skyline and building thriving residential communities for over 30 years. With more than 18,000 families residing in Rustomjee homes and a development pipeline exceeding 47 million sq. ft. across ongoing and upcoming projects, the company is committed to quality, thoughtful design, and long-term value. Through its integrated, asset-light development approach, Rustomjee continues to create thoughtfully designed spaces that cater to the evolving aspirations of modern urban living.

Role DescriptionWe are looking for a Guest Relations Executive for a full-time, hybrid role based in Thane. The candidate will be responsible for creating a warm, welcoming, and professional experience for customers and visitors at our sales office or project site.

Key responsibilities include managing walk-in and scheduled customer visits, handling inquiries and inbound calls, sharing accurate project information, and coordinating with sales and customer service teams to ensure seamless customer interactions. The role also involves maintaining visitor records, managing appointments, supporting lead follow-ups,



and assisting the sales team in delivering an exceptional customer experience throughout the initial engagement process.

Qualifications

- Strong guest relations and customer service skills, with the ability to create a welcoming and professional workplace.
- Excellent verbal and written communication skills, with active listening and effective interpersonal abilities.
- Experience in sales support, lead management, customer engagement, and follow-up coordination.
- Proficiency in front-desk operations, including handling calls, scheduling appointments, and maintaining visitor records.
- Prior experience in real estate, hospitality, customer service, or other customer-facing roles will be an advantage.
- Basic computer proficiency and familiarity with CRM tools or visitor management systems.
- Professional appearance, a customer-centric approach, and strong organizational and coordination skills.
- Ability to collaborate effectively with internal teams and adapt to a hybrid working environment.
- Education: Bachelor’s degree or equivalent qualification. Certifications in hospitality or customer service will be an added advantage.

📌 Front Desk Representative (Mumbai)
🏢 Rustomjee
📍 Mumbai