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The role of the Executive - VOC (Voice of Customer) involves engaging with customers through various channels to gather feedback, address grievances, and enhance overall customer satisfaction. The primary responsibilities include handling incoming calls, responding to customer inquiries, documenting feedback, and resolving issues efficiently. The Executive will also be responsible for analyzing trends in customer feedback, reporting findings to management, and contributing to strategies that improve service delivery.

A key aspect of this position is to build robust customer relationships, ensuring a positive experience and loyalty.

Key Responsibilities:

- Respond to customer inquiries and complaints via phone, email, and chat.




- Actively listen to customers and identify their needs while providing appropriate solutions.
- Document interactions and feedback accurately in the customer relationship management (CRM) system.
- Escalate unresolved issues to higher management or relevant departments as needed.
- Analyze feedback trends and participate in improvement initiatives.
- Follow up with customers to ensure resolution and satisfaction.
- Maintain knowledge of products, services, and policies to provide accurate information.

📌 Executive - VOC (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram