Purpose/Objective

To support and strengthen Sales Operations and MIS functions by ensuring accurate sales data management, reporting, process governance, customer database administration, and business analytics.

The role will facilitate informed decision-making through timely MIS reporting, sales performance tracking, CRM system management, and operational excellence across Adani Realty projects.

Key Responsibilities of Role

Sales Operations - Manage sales operations activities including booking records, inventory updates, customer data management, and documentation tracking.

- Coordinate with Sales, Finance, Legal, and CRM teams to ensure seamless transaction processing.
- Monitor sales performance and maintain accurate sales pipelines and reports.
- Support implementation of sales processes, policies, and operational controls.
- Ensure timely updating of customer and sales data in CRM systems.

MIS & Reporting - Prepare daily, weekly, monthly, and quarterly MIS reports for sales, collections, inventory, and customer engagement.

- Develop dashboards and reports for management review and business monitoring.
- Track key business KPIs and provide insights on sales trends and performance.
- Ensure accuracy, consistency, and integrity of operational data.
- Automate reports and improve reporting efficiency wherever possible.

CRM Support - Maintain customer records and ensure data accuracy in CRM platforms.

- Support customer lifecycle management from booking to possession.
- Assist in tracking customer communications, escalations, and service requests.
- Ensure proper documentation and record maintenance for customer transactions.





Data Analysis & Process Improvement - Analyze sales and customer data to identify trends and improvement opportunities.

- Support process optimization initiatives for increased operational efficiency.
- Conduct data validation and periodic audits to ensure quality standards.
- Recommend improvements in reporting systems and CRM processes.

Compliance & Governance - Ensure adherence to company policies, SOPs, and regulatory requirements.

- Maintain confidentiality and security of customer and business information.
- Support internal audits and compliance reviews related to sales and CRM operations.

Stakeholder Coordination - Work closely with Sales, CRM, Finance, Marketing, Projects, and Legal teams.

- Provide timely operational support and actionable insights to business stakeholders.
- Assist management in preparing presentations, reviews, and business reports.

Technical Competencies

Sales Operations Management,Advanced Microsoft Excel (Pivot Tables, Lookup Functions, Dashboards, Power Query),Salesforce CRM / SAP CRM / Microsoft Dynamics / Zoho CRM,Booking to Possession Process Understanding

Qualifications and Experience

Educational Qualification - Bachelor's Degree in Commerce, Business Administration, Finance, Statistics, Engineering, or related discipline.

- MBA/PGDM in Operations, Marketing, Finance, Analytics, or related field preferred.

Experience - 6-10 years of experience in Sales Operations, MIS, CRM Operations, Business Analytics, or Customer Support functions.

- Experience in Real Estate, Infrastructure, Construction, Retail, Hospitality, Banking, or similar customer-centric industries preferred.
- Hands-on experience in CRM systems, reporting tools, and sales analytics.

Executive – Sales Operations & MIS

📌 Executive – Sales Operations & MIS (Noida)
🏢 Adani Group
📍 Noida