Employment Type: Third Party Payroll (Contractual)
Job Location: Mumbai
Reports to: Associate Director - Collections
Job Role:
- Drive liquidation of debtors (collections) of allotted portfolio as per the company processes & ensuring all processes mentioned in the SOP and Company level requirements are complied with.
- Ensuring that all SLA’s/targets with respect collection portfolio are met regularly.
- Regular/Timely follow ups with clients for debtor liquidation.
- Ensuring that all the client requirements/escalations are addressed on priority and seek support from Business teams wherever necessary for quick resolution to clients.
- Preparation of weekly/Monthly collections forecast basis the communication with clients.
- Ensuring the DSO’s are kept in line with the business target.
- Ensuring all the collection during the month is properly accounted for in system on timely basis.
- Weekly/Monthly reporting on the actuals along with variance analysis if any to be prepared and shared with respective business.
- Highly analytical with an eye for numbers. Ability to pick up trends and drivers for businesses and build actionable outcomes
- Excellent communication and presentation skills. Should be able to engage, interact and manage business leaders and other senior Stakeholders.
- Work in partnership with Businesses and key stakeholders and provide active Business support in providing resolution to clients on issues
Skill Sets:
- Excellent oral and written communication skills.
- Flair for meeting people, pleasant and presentable, ability to work under pressure in a highly target oriented workplace, ability to win trust of Stakeholders, Proactive and self-starter
- Should have excellent knowledge of MS office, advance knowledge of MS excel is required.
- Knowledge of Oracle will be an added advantage