- Handling Dialer Platform.
- Real time monitoring.
- Campaign & ID Creation and user skills mapping.
- Implementing & maintaining dialing strategy as per business requirements & initiate required campaign changes.
- Analyzed the call flow to make the necessary recommendation to improve call handling.
- Analyzed dialer output data to identify potential problem & issues.
- Prepared reports & maintaining trackers on a daily basis & share with the business team.
- Perform UAT for recent implementation.
- Resolved production issues with the assistance of various departments.
- PRI & SIP validation.
- Monitoring Network /Telephony