The Senior Service Transition Specialist is an advanced subject matter expert, responsible for the transition of clients with medium to complex services engagements.
The responsibility aligned to this role ranges from input to selling activities and service design, on-boarding and operational readiness validation through to the conclusion of early life support.
This focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.
Key Responsibilities
Provides comprehensive project plans and robust scoping and pricing for transition programs.
Implements, runs, governs and controls transition projects / programs from inception through to completion.
Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
Plans and facilitates engagement sessions with stakeholders in a service transition project.
Manages and mitigates service transition risks.
Manages client and internal escalations as per the standard escalation processes.
Manages variance orders surfaced during service transition phase due to requirements mismatch and / or new requirements.
Reports on transition execution against the contracted planning and identify any major issues.
Ensures handover for service execution and operational readiness validation has been successful.
Supports recent services through an Early-life-support model as required.
Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
Manages virtual teams to deliver the planned outcome for transition and transformation projects.
Manages thorough validation and testing of services provisioned as part of the transition.
Performs any other related task as required.
Knowledge and Attributes
Advanced understanding of the organization's services portfolio and capabilities.
Advanced track record of medium to complex Services Transition Management delivery within an IT environment
Advanced knowledge of Project and Transition Management governance, frameworks and methodology.
Excellent ability to communicate and negotiate at a senior-management level.
Ability to interpret, deconstruct and contribute to contractual collateral.
Excellent presentation and organization skills.
Highly analytical and data orientated.
Advanced ability to construct plans and schedules within a framework.
Advanced ability to look ahead and mitigate potential issues before they arise.
Advanced business and commercial acumen.
Ability to think tactically with an understanding of the operations of a service delivery and operations business.
Academic Qualifications and Certifications:
Bachelor's degree or equivalent in Information Technology or related field.