Job Title: Engagement Manager / Senior Delivery Manager - Shift 6 PM to 4 AM IST

Role Summary

We are seeking a highly experienced Engagement Manager / Senior Delivery Manager to lead enterprise-level delivery and seamless transitions for our US-based clients. In this critical leadership role, you will be the ultimate owner of the end-to-end delivery lifecycle, driving robust governance, commercial control, and successful strategic outcomes. You will spearhead Build-Operate-Transfer initiatives and manage complex transitions while maintaining exceptional, high-touch communication with executive stakeholders.

Experience Requirements

- 10 years of progressive experience in IT delivery, engagement, or program management.
- 5 years of dedicated, hands-on experience driving enterprise delivery, large-scale transitions, and/or BOT models.

Core Responsibilities

- End-to-End Ownership: Take full accountability for the integrated delivery plan, managing project stage gates, strategic decisions, and comprehensive executive reporting.
- Client & Production Governance: Establish, lead, and facilitate rigorous client-facing governance and production governance frameworks to ensure operational excellence and strict alignment with US client expectations.
- Transition & BOT Management:



Successfully orchestrate complex BOT (Build-Operate-Transfer) lifecycles and enterprise-wide transitions from initial scoping through to steady-state stabilization.
- RAID Management: Proactively own and manage Risks, Assumptions, Issues, and Dependencies (RAID), ensuring rapid mitigation and preventing delivery bottlenecks.
- Commercials & Contracts: Oversee the creation and execution of Statements of Work (SOW), enforce strict change control, manage accurate financial tracking, and drive commercial controls to maintain engagement profitability.
- Communication & Escalation: Serve as the primary, authoritative liaison for US clients. Ensure transparent, executive-level communication across all channels and own the escalation matrix for rapid issue resolution.

Key Competencies

- Proven track record of managing and growing US-client relationships at the leadership level.
- Strong financial acumen for precise budget tracking, commercial control, and margin protection.
- Deep expertise in drafting complex SOWs and navigating rigorous scope/change control processes.
- Exceptional leadership, negotiation, and expectation-management skills.

📌 Engagement Manager / Senior Delivery Manager (Thiruvananthapuram)
🏢 Reflections Info Systems
📍 Thiruvananthapuram