Role Electronic Product Quality Execellence Designation Manager/ Sr. Manager Job Type Full time Location Gurugram, Haryana Department Manufacturing Excellence Sub-Department Manufacturing Excellence Team Management Yes Reports to Mr.Rajendra Chauhan - Manufacturing Excellence Objective & Key Result (OKR) expectations Objective 1: Analyze Customer Issues and Implement Permanent Solutions

Key Results

Collaborate with EPTPL team to analyze all customer issues and identify root causes.

Implement permanent corrective actions to improve customer satisfaction and reduce repeat complaints.

Objective 2: Improve and Monitor Market Quality Indices

Key Results

Work closely with QMS Manager to track and enhance market quality metrics.

Prepare and share monthly reports on market quality performance and improvements.

Objective 3: Strengthen Field and Plant Coordination

Key Results

Conduct regular reviews with plant and site teams to address quality concerns.

Ensure timely closure of corrective actions and share progress updates.

Objective 4: Enhance Reporting and Continuous Improvement

Key Results

Develop and maintain quality KPIs across plants.

Provide actionable insights to management for continuous improvement initiatives. Core Competencies Required Competency Type Description Bitmap Bitmap Product / Quality Management Functional Ensures product meets quality standards & customer expectations.

Customer Issue Analysis Functional





Studies field complaints and identifies root causes to prevent recurrence Market Quality Monitoring Functional Tracks quality performance in the market. Cross-functional Collaboration Functional Works with design, production & supply teams to solve quality issues.

Quality Leadership Leadership

Guides team to improve processes, reduce defects, enhance quality.

Continuous

Improvement & Team work Behavioral Always looks for better ways to do things.

Qualifications &

Experience Requirement Description Education B.Tech - Electronics Experience 10–15 years Industry Preference Experience in Manufacturing Certifications (Optional) Objective 1: Analyze Customer Issues and Implement Permanent Solutions

Key Results

Collaborate with EPTPL team to analyze all customer issues and identify root causes.

Implement permanent corrective actions to improve customer satisfaction and reduce repeat complaints.

Objective 2: Improve and Monitor Market Quality Indices

Key Results

Work closely with QMS Manager to track and enhance market quality metrics.

Prepare and share monthly reports on market quality performance and improvements.

Objective 3: Strengthen Field and Plant Coordination

Key Results

Conduct regular reviews with plant and site teams to address quality concerns.

Ensure timely closure of corrective actions and share progress updates.

Objective 4: Enhance Reporting and Continuous Improvement

Key Results

Develop and maintain quality KPIs across plants.

Provide actionable insights to management for continuous improvement initiatives.

📌 Electronic Product Quality Excellence (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram