Job Title: Ecommerce - Operations

Company Name: Eastman Auto & Power Ltd

Eastman Auto & Power Ltd is seeking a detail-oriented and proactive Ecommerce Operations Specialist to join our dynamic team. The primary responsibility of this role is to manage and optimize our online sales channels, ensuring a seamless shopping experience for our customers. The ideal candidate will work closely with various teams, including marketing, logistics, and customer service, to drive online sales growth and enhance operational efficiency.

Key Responsibilities

- Oversee daily operations of the ecommerce platform, ensuring timely updates of product listings, inventory management, and pricing accuracy.
- Manage order processing, including fulfillment, shipping, and returns, to ensure customer satisfaction.
- Monitor and analyze site performance metrics, sales trends, and customer behavior to inform strategic decisions.
- Coordinate with the marketing team to execute promotional campaigns and optimize product placement on the website.
- Collaborate with the IT team to troubleshoot technical issues and ensure a user-friendly online shopping experience.
- Develop and implement best practices for ecommerce operations to streamline processes and improve efficiency.
- Prepare regular reports on ecommerce performance and suggest improvements based on data analysis.
- Stay updated on industry trends and emerging technologies to keep our ecommerce strategies competitive.

Skills Required

- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication skills,



both verbal and written, for effective collaboration with cross-functional teams.
- Attention to detail with excellent organizational skills to manage multiple tasks and deadlines.
- Proactive problem-solving skills and the ability to work independently.
- Knowledge of customer service principles and practices.

Tools Required

- Proficiency in ecommerce platforms (e.g., Shopify, Magento, WooCommerce) and experience with product management.
- Familiarity with web analytics tools (e.g., Google Analytics) to track and analyze online performance.
- Basic understanding of SEO and digital marketing strategies.
- Experience with inventory management systems and order processing software.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools (e.g., Slack, Trello).

This is an excellent prospect for a motivated individual looking to advance their career in ecommerce operations within a growing company. If you meet the qualifications and are excited to contribute to our team, we encourage you to apply.

About the Role

As an Ecommerce Operations professional at Eastman Auto & Power Ltd, you will oversee the day-to-day management of our online sales platforms.



You will ensure that all ecommerce processes run smoothly, including order processing, inventory management, and customer service. You will play a crucial role in enhancing our online presence to drive sales and improve customer satisfaction.

About the Team

You will join a dynamic team of ecommerce specialists, digital marketers, and customer service representatives. Collaborating closely with other departments, such as logistics and IT, the team focuses on creating a seamless online shopping experience. This diverse group is dedicated to achieving ambitious sales targets while fostering innovation and continuous improvement.

You are Responsible for

Managing ecommerce operations to ensure timely order fulfillment.

Monitoring and analyzing website performance and sales metrics.

Coordinating with the marketing team to optimize online campaigns and promotions.

Handling customer inquiries and resolving issues related to online purchases.

Maintaining accurate product listings and inventory levels on the ecommerce platform.

To succeed in this role – you should have the following:

Strong analytical skills to assess performance data and implement improvements.

Experience with ecommerce platforms and order management systems.

Excellent communication abilities to effectively collaborate with team members and customers.

A detail-oriented mindset for managing product inventory and ensuring data accuracy.

A proactive approach to problem-solving and customer service.

📌 Ecommerce - Operations (Gurugram)
🏢 Eastman Auto u0026 Power
📍 Gurugram