We're Hiring: D2C Brand Operations & Admin Executive

Company: Wizzowl Jewellery

Location: Chennai, Tamil Nadu

Job Type: Full-time, On-site

Experience: 1–3 years

Salary: ₹18,000–₹25,000 per month, depending on experience

About Wizzowl

Wizzowl is a D2C silver jewellery brand offering contemporary jewellery for everyday wear, including nose pins, nose rings, earrings, ear cuffs, toe rings, chains and more.

We are looking for a responsible and organised individual to manage the day-to-day administrative and e-commerce operations of our brand. This role is ideal for someone who enjoys keeping things organised, managing online orders, updating records and coordinating with different teams.

Key Responsibilities1. Online Order Management & Dispatch

- Monitor current orders received through our Shopify website.
- Coordinate order processing, product picking, packing and dispatch.
- Generate shipping labels and arrange courier pickups using the applicable shipping platform.
- Update order status, tracking details and dispatch records.
- Monitor pending, delayed, returned and undelivered shipments.
- Coordinate with courier partners and the operations team to resolve delivery issues.
- Maintain accurate records of dispatched orders, returns, exchanges and replacements.

1. Shopify & E-commerce Administration

- Update order statuses and verify order details.
- Upload products and update product information, images, prices, SKUs and inventory when required.
- Check product listings and report errors or stock discrepancies.
- Assist with basic website updates,



product launches and promotional offers.
- Maintain accurate online product and inventory records.

1. Customer Support & Post-Sales Coordination

- Respond to routine customer enquiries through WhatsApp, email and other approved channels.
- Share order confirmations, dispatch updates and tracking information.
- Coordinate customer requests related to delivery, returns, exchanges and replacements.
- Follow up on unresolved complaints and ensure timely closure.
- Maintain a tracker of customer issues and pending actions.

1. Basic Office Administration

- Maintain files, invoices, purchase records and other business documents.
- Update Excel or Google Sheets for orders, dispatches, expenses and other operational records.
- Coordinate with vendors, courier partners and internal team members.
- Assist with routine office coordination, documentation and administrative tasks.
- Keep operational records organised and up to date.

1. Daily Reporting & Coordination

- Prepare daily order processing and dispatch reports.
- Track orders awaiting packing, dispatch or delivery resolution.
- Report stock mismatches, operational delays and recurring issues.




- Ensure all tasks are completed accurately within the required timelines.
- Coordinate with the founder or manager on pending tasks and operational priorities.

Requirements
- 1–3 years of experience in e-commerce operations, order processing, office administration or a similar role.
- Basic knowledge of Shopify or another e-commerce platform.
- Comfortable using Excel, Google Sheets, email and WhatsApp Business.
- Good organisational skills and attention to detail.
- Ability to coordinate with courier companies and fulfilment teams.
- Basic computer skills and explicit communication.
- Responsible, dependable and able to work independently.

Experience with jewellery, fashion, retail or D2C brands will be an advantage.

What We Are Looking For

- Someone who takes ownership of daily tasks.
- Someone who checks details carefully and avoids order processing errors.
- Someone who follows up instead of waiting for reminders.
- Someone who can handle routine administration and online operations together.
- Someone comfortable working in a growing business where responsibilities may evolve.

How to Apply Please share your resume and mention:
- Your experience in Shopify, e-commerce operations or order dispatch.
- Your familiarity with courier/shipping platforms.
- Your Excel or Google Sheets skills.
- Your current and expected salary.

Join Wizzowl and help us build efficient, reliable operations for a growing D2C jewellery brand. Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 E-Commerce brand Admin manager (Egmore)
🏢 Wizzowl
📍 Egmore