Lead- Dynamics 365 CRM Technical

Exp-7-14 years

Work location - Bangalore

Lead the Dynamics 365 CRM technical team and support the Platform Owner, while remaining hands-on in the design, delivery, support and continuous improvement of enterprise solutions.

Responsibilities

- Lead, coach and support the Dynamics 365 CRM development team, creating clear objectives, accountability and an effective team culture.
- Plan and allocate work across the team, balancing project delivery, platform improvements, operational support and technical debt.
- Provide regular feedback, support development planning and identify training, mentoring and succession needs.
- Act as the first point of escalation for technical blockers, delivery risks and complex support issues.
- Coordinate internal resources and external delivery partners, ensuring clear ownership and effective knowledge transfer.
- Promote technical standards, design principles, development practices and platform guardrails for Dynamics 365 and Power Platform.
- Lead or assure solution designs across Sales, Customer Service, Customer Insights applications and Copilot capabilities, ensuring appropriate use of configuration, customisation and integration.
- Conduct design and code reviews, validate technical documentation and ensure solutions meet quality, security, performance and supportability expectations.
- Guide the team on Dataverse architecture, security models, environment strategy, application lifecycle management and platform governance.
- Evaluate emerging Microsoft capabilities, including AI and Copilot features, and recommend adoption where they provide demonstrable business value.
- Oversee the technical delivery lifecycle from discovery and estimation through build, testing, deployment, transition and post-release support.




- Work with stakeholders to translate business requirements into achievable technical plans, dependencies and delivery commitments.
- Manage solution deployments, release readiness and pipeline execution using Azure DevOps, including appropriate controls and rollback planning.
- Monitor delivery progress, quality, risks and dependencies, escalating issues with clear options and recommendations.
- Ensure incidents, problems and recurring defects are investigated thoroughly, with corrective and preventative actions tracked to completion.
- Design, develop and implement Dynamics 365 and Power Platform solutions using configuration, plugins, workflows, Power Automate, C#, JavaScript and related technologies.
- Design and support integrations between Dynamics 365 and enterprise applications using APIs, Azure Integration Services and third-party platforms.
- Troubleshoot application, integration, performance, security and environment issues, supporting root-cause analysis where required.
- Support workplace administration, security configuration, capacity monitoring, data management and operational governance.
- Produce and maintain technical designs, deployment guides, support documentation, architectural decisions and knowledge articles.

Requirements

- Creates clarity on priorities, roles, decisions and expected outcomes.
- Builds a collaborative, inclusive and accountable team workplace.
- Communicates technical topics clearly to both technical and non-technical audiences.
- Makes balanced decisions that consider business value, risk, cost,



user impact and long-term maintainability.
- Remains calm and structured during incidents, escalations and competing delivery demands.
- Promotes continuous improvement, reusable solutions and disciplined knowledge sharing.
- Microsoft Dynamics 365 CRM / Customer Engagement, including Sales, Customer Service and Customer Insights applications
- Maintain awareness of emerging Dynamics 365, AI, Copilot and Microsoft platform capabilities, evaluating opportunities to improve team effectiveness, solution quality and business value through their adoption.
- Power
- Power Apps, Power Automate and Dataverse
- C#, .NET, plugins and custom workflow activities
- JavaScript and TypeScript
- Azure Functions, Azure Storage and Azure Integration Services
- Azure DevOps, Git, CI/CD and solution lifecycle
- FetchXML, XRMToolBox and Configuration Migration tooling
- REST APIs, Dataverse Web API and enterprise integrations
- SQL Server, data management and troubleshooting
- Dynamics 365 security, environment administration, capacity monitoring and governance
- Proven experience delivering and supporting enterprise-scale Dynamics 365 and Power Platform solutions.
- Demonstrable experience leading technical colleagues, coordinating workloads and providing delivery oversight.
- Strong understanding of solution architecture, integration patterns, security, release management and operational support.
- Ability to provide hands-on technical leadership while maintaining oversight of team priorities and delivery quality.
- Strong stakeholder management, communication, coaching and problem-solving skills.
- Comfortable working across distributed teams, business functions and external partners.
- Positive

Skills: Dynamics 365 CRM , Power Platform , Microsoft Technologies

📌 Dynamics 365 CRM Development Team Lead (Bengaluru)
🏢 Value Vision
📍 Bengaluru