Education Qualification :

Engineer - B.E / B.Tech / MCA

Skills :

Primary ->

- Functional | Business Management / CXO | Business Planning and Strategy | 5 - Expert

Primary ->

- Functional | Business Management / CXO | IT Strategy and Planning | 5 - Expert

Secondary ->

- Functional | Financial Planning and Analysis | Opex Budgeting | 5 - Expert

Secondary ->

- Functional | IT Operations Management | Business Relationship Management | 5 - Expert

Tertiary ->

- Behavioral | Microland Skills | Microland First | 5 - Expert

Tertiary ->

- Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert

Tertiary ->

- Functional | Organization Change and Development | Organization Restructure | 5 - Expert

Certification :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details

- Achieve the Unit / account margin goals for the year
- Achieve the margin goals through various optimization initiatives for the account (Measurable: Monthly Accounts profitability Reports published by finance)

3.

Revenue Goals: Achieve the Unit / account revenue goals for the year

4.

Maintain

Formal documented succession plan for the critical roles in the program

- Have a Succession plan - formal documented plan for all critical roles / people (Measurable: WMG, HR and LandD Dashboard)




- Achieve SLAs / KPIs for programs - All green status - Zero defect delivery
- Achieve formal published GandO for the program as agreed and tracked through customer governance
- Ensure that Any misses to have a formal RCA based fix or a formal SIP initiative associated
- Devise and implement continuous improvement initiatives aimed at achieving key objectives - published and documented for outcome / perks

10.

Achieve

Left shift resulting in positive movement on CPP / RPP and pyramid mix as against the annual baseline

- Ensure tracking of productivity in a systematic manner and take measure to improve productivity (Formal internal reviews for published plans vs actuals)

12.

QMS / IMS Goals: Ensure account maintains 100% compliance to service and security management processes defined.

- Ensure 100% adherence and implementation to QMS processes defined by organization in accounts.

14.

Ensure Zero

Major NC in Internal and External Audit

- Share at-least one Best practices within account to SEPG team for taking it across the organization as applicable.

16.

Value based delivery: Identify and execute initiatives classified as Value for customer

- Demonstrate to customer on the Value delivered to customer through these initiatives
- Ensure documentation of the projects and share the same with SEPG team

📌 Director - Service Delivery (Gurugram)
🏢 Microland
📍 Gurugram