Presales Lead – Digital Workplace Services (DWS) Experience: 15+ Years Role Overview • Drive solutioning, consulting, and large-scale pursuit support across modern workplace transformation engagements.

• Lead the design of compelling, AI-enabled workplace transformation solutions aligned to customer business outcomes.

• Act as a trusted advisor to enterprise clients on next-generation workplace services, operating models, and transformation roadmaps.

• Provide pursuit leadership across Sales, Delivery, Practice, and Technology teams to shape differentiated, competitive offerings.

• Operate as a senior Digital Workplace leader with broad solutioning experience and deep expertise across multiple workplace domains.

Key Solution

Areas • AI-powered Workplace Transformation (Agentic AI, Generative AI, AI Copilots, Conversational AI, Intelligent Automation) • Service Desk &

• Enterprise IT Support • Field Services • Digital Employee Experience (DEX) • Unified Endpoint Management (UEM) and Autonomous Endpoint Management (AEM) • Microsoft 365 &

• Copilot • Windows 365, Azure Virtual Desktop (AVD), and VDI Key Skills &

Experience • 15+ years of experience in Digital Workplace Services, End User Computing (EUC), or IT Infrastructure Services.

• Solid presales, solution architecture, and consulting experience with enterprise clients.

• Expertise in AI-powered Workplace Transformation, including:

• Agentic AI • Generative AI • AI Copilots • Conversational AI • Intelligent Automation • Proficient in leveraging Generative AI tools to accelerate and optimise:

• RFP/RFI responses • Proposal creation • Solution documentation • Knowledge management • Deep domain knowledge in:

• Service Desk &

• Enterprise IT Support • Field Services • Digital Employee Experience (DEX) • Unified Endpoint Management (UEM) • Autonomous Endpoint Management (AEM) • Microsoft 365 &





• Copilot • Windows 365, Azure Virtual Desktop, and VDI solutions • Experience in designing transformation roadmaps, operating models, and business value propositions.

• Strong client-facing, presentation, stakeholder management, and pursuit leadership skills.

Key Responsibilities 1.

Solution

Leadership &

• Design • Lead solution design and presales engagements for Digital Workplace opportunities.

• Develop compelling, AI-enabled workplace transformation solutions aligned to customer outcomes.

• Design transformation roadmaps, target operating models, and business value propositions.

• Own solution quality, assumptions, risks, and commitments across the pursuit lifecycle.

2. Pursuit &

• Bid Leadership • Drive RFP/RFI responses, client workshops, proposals, and executive presentations.

• Lead bid-orals, solution walkthroughs, and executive-level solution defence sessions.

• Leverage Generative AI tools to accelerate and optimise proposal creation, solution documentation, and knowledge management.

3. Collaboration &

• Go-to-Market • Collaborate with Sales, Delivery, and Technology teams to build differentiated and competitive offerings.

• Position next-generation workplace services leveraging:

• AI and Agentic automation • Analytics and Digital Employee Experience • Modern and autonomous endpoint technologies • Engage OEMs, technology partners, and service partners to strengthen solution differentiation.

Preferred

Certifications • ITIL • Microsoft 365 • Microsoft Azure • Microsoft Copilot • AI / Generative AI Certifications Ideal Candidate A seasoned Digital Workplace presales leader with deep workplace and AI transformation expertise, capable of leading complex enterprise pursuits, shaping compelling AI-enabled solutions, and influencing senior stakeholders to drive successful outcomes.

Digital Transformation, Customer Support, Pre-Sales Support, Stakeholder Management

📌 Director I - Cloud Infrastructure Services (Pune)
🏢 UST
📍 Pune