Purpose/Objective

To ensure seamless, discreet, and world-class hospitality services for promoters, visiting dignitaries and VVIP guests.

This role combines floor management with personalized butler service, demanding a perfectionist mindset, robust self-motivation, ability to thrive under high-pressure environments, and an exceptional eye for detail.

Key Responsibilities of Role

Job Responsibilities: • Overall responsibility for floor-level guest service management within promoter’s office.

• Ensuring readiness of Cabin, dining areas, guest ante rooms, meeting rooms and rest of the promoter’s area • Supervising support staff and ensuring best service standards.

- Delivering high-touch hospitality services to Promoters and VVIPs, including personalized butler-style assistance to ensure their comfort and satisfaction.

Guest Service & Protocol: • Deliver highly personalized butler service to the promoters and guests.

- Anticipate guest needs and provide proactive, discreet service.
- Manage arrival, seating, dining, and departures in line with VVIP protocol.
- Maintain guest preference records for personalized service.

Floor & Operations Management: • Supervise daily readiness of all hospitality zones.

- Ensure ambience (flowers, lighting, music, air-conditioning) is as per protocol.
- Coordinate with housekeeping, engineering, and kitchen for seamless execution.
- Monitor service sequence, ensuring flawless timing and etiquette.

Food & Beverage: • Assist chefs in menu execution for VVIP meals.

- Supervise table setups, presentations, and service style.
- Ensure pantry hygiene and inventory management.




- Oversee service flows during luncheons, high teas, and formal dinners.

• Take care of healthy meal plans coordinate with nutritionist / consultant Team Management: • Supervise service staff on the floor.

- Conduct pre-shift briefings and grooming checks.
- Train service staff in VVIP service and protocol.

Administrative & Reporting: • Maintain guest logs, checklists, and daily readiness reports.

- Coordinate with vendors (flowers, décor, special F&B;).
- Support hospitality requirements and billing documentation.
- Submit daily/weekly floor operations reports

Technical Competencies

high-touch hospitality Service ,Floor and operations Management,Food and Beverage Management,VIP Protocol Management

Qualifications and Experience

Language Proficiency: Mandatory: Fluency in English and Hindi (spoken and written) Preferred: Working knowledge of Gujarati for smoother communication with stakeholders and guests Qualification Graduate in Hotel management (preferably from IHM) Experience list of 4 items • 10–12 years of progressive experience in the hospitality industry, with a strong preference for exposure to luxury or five-star establishments.

- Proven expertise in overseeing hotel, banquet, and restaurant operations, with a particular focus on food and beverage service excellence.
- Demonstrated success in leading high-performing teams and delivering exceptional guest experiences across diverse service formats.

• Deep culinary knowledge and a refined palate, with hands-on experience in menu development, curation, and innovation aligned with current market trends and guest preferences.

Deputy Manager - Hospitality

📌 Deputy Manager - Hospitality (Ahmedabad)
🏢 Adani Group
📍 Ahmedabad