Job Role

•Must have worked as production support

•Have strong knowledge of application stack

•Have strong lending/digital lending experience in support.

•Have deep knowledge of oracle/SQL and server-side technology/architecture

•Have thorough understanding of networking concepts, firewalls, Clustering

•Have troubleshooting skills

Key Responsibilties

•Develop, manage, measure and report on key service-level metrics

•Strive for continuous improvement of incident management process and integration with other IT operations management processes

•Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user productivity goals are understood and exceeded

•Perform collaboration sessions and develop action plans to address the knowledge transfer from the application development team for new releases





•Conduct trend analyses and action plans for improving service timeliness and reducing costs

•Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned and conducted

•Track resolution of all open issues, be part of the solutioning team for war room / discussions

•Manage audit queries related to Production environment

Mandatory skills

•Must have worked as production support

•Have strong knowledge of application stack

•Have robust lending/digital lending experience in support.

•Have deep knowledge of oracle/SQL and server-side technology/architecture

•Have thorough understanding of networking concepts, firewalls, Clustering

•Have troubleshooting skills

📌 Deputy Manager - Application (Mumbai)
🏢 HDB Financial Services
📍 Mumbai