Delivery Manager

Client Delivery & Operations • Digital Marketing

Purpose of the RoleEnsemble delivers digital marketing and AI services to a growing base of clinical and healthcare clients. The Delivery Manager owns the system that keeps that growth running smoothly — making on-time, on-scope delivery the standard across every account by owning intake, planning, capacity, cadence, and quality end to end.

This is a dedicated operations role focused on one outcome: consistent, reliable delivery. It is the foundation that lets clients trust us with more work and lets the team do its best work without friction.

ReportingReports to: COO / Managing Director

Works with: Account leads, the offshore (India) delivery team, and specialists across SEO, Paid Ads, Creative, Video, Web Development, Content, and AI.

Core Responsibilities1. Own on-time delivery across all accounts• Hold end-to-end accountability for every client deliverable shipping on time and to standard.

- Maintain one live view of all work in flight — status, owner, due date, and risk — so nothing stays invisible until it is already late.

2. Plan capacity and resources• Forecast team capacity against committed work and flag over-allocation before it causes slippage.

- Balance workload across the offshore team and specialists; reassign to clear bottlenecks.
- Translate client commitments into realistic timelines the team can actually hit — push back when they can’t.

3. Control intake, priorities, and scope• Run a disciplined intake process — no work starts without a clear scope, owner, and deadline.

- Set and communicate priorities across accounts; resolve conflicts between competing client demands.




- Catch scope creep early and escalate the trade-off rather than silently absorbing it into the timeline.

4. Run the delivery cadence• Lead a recurring delivery rhythm (daily standup + weekly account review) that surfaces risk early.

- Coordinate across time zones so the offshore team stays unblocked and handoffs don’t stall overnight.
- Track dependencies and escalations and drive them to resolution.

5. Enforce quality• Review deliverables before they reach the client — nothing ships below standard.

- For healthcare and clinical clients, ensure work meets compliance expectations (HIPAA-aware handling, compliant tracking and reporting).
- Reduce rework by catching issues internally, not at the client.

6. Report to clients and leadership• Give clients transparent, consistent status updates — progress, what’s next, and any risks to the timeline.

- Give leadership an honest, data-backed view of delivery health and where it is at risk.

7. Build the delivery system• Develop and maintain SOPs, checklists, and workflows so delivery is predictable, not heroic.

- Continuously remove recurring blockers and improve throughput without simply adding headcount.
- Mentor coordinators and the offshore team toward accountability and ownership.





What Success Looks Like (KPIs)Delivery health is measured, reviewed monthly, and owned by this role:

Metric Target

1. On-time delivery rate ≥ 95% of deliverables shipped by the committed date
2. Rework rate < 10% of deliverables needing rework after internal review
3. Client-reported quality issues Trending down quarter over quarter
4. Team utilization 75–85% (productive, not overloaded or idle)
5. SLA / turnaround compliance ≥ 95% of requests handled within agreed timeframes
6. Delivery visibility 100% of active work tracked in one live source of truth
7. Escalation handling Risks flagged and resolved before the deadline, not after

Qualifications• Minimum 5+ years in project or delivery management, ideally in a digital or creative agency.

- Proven track record improving or scaling on-time delivery across multiple concurrent accounts.
- Working knowledge of SEO, Google Ads, Meta Ads, social, creative and video production, web development, content, and analytics — enough to judge quality and timelines, and to execute hands-on, if essential.
- Experience coordinating distributed or offshore teams across time zones.
- Familiarity with healthcare or clinical client requirements (HIPAA awareness) is a strong plus.
- Strong on process design, prioritization, communication, and stakeholder management.

Ideal CandidateAn operations leader who makes delivery boringly predictable. Organized, calm under competing deadlines, hands-on and relentless about removing blockers and building the systems that let good quality work ship on time — every account, every time.

CTC: As per market for the right fit candidate

📌 Delivery Manager (Kochi)
🏢 TechsoIT
📍 Kochi