Customer Support Executive – UK Care Agency

Job Summary

We are looking for a customer-focused and organised Customer Support Executive to support the daily operations of a UK-based care agency. The role involves handling calls and emails, coordinating care staff, managing schedules, supporting recruitment, and assisting with administrative tasks.

Key Responsibilities

- Handle incoming and outgoing calls, emails, and customer enquiries professionally.
- Coordinate staff rotas, shift changes, and emergency shift cover.
- Assist with recruitment, candidate follow-ups, and staff onboarding.
- Support payroll processing, timesheet verification, and client invoicing.
- Maintain staff and client records, training documents, and compliance records.
- Manage data entry, update schedules, and prepare reports.
- Resolve routine operational issues and escalate concerns when necessary.

Requirements





- Excellent spoken and written English communication skills.
- Solid telephone etiquette and professional email-writing skills.
- Good customer service, organisational, and problem-solving abilities.
- Basic computer proficiency, including email, MS Office, and data entry.
- Ability to multitask and work under pressure.
- Willingness and flexibility to work in any shift, including day, evening, and night shifts, as required.
- Previous experience in customer support, administration, or operations is preferred.
- Experience with UK clients or healthcare administration is an advantage.

Ideal Candidate:

A confident communicator with a customer-first attitude, attention to detail, and the flexibility to work across different shifts.

Work Location: In person

📌 Customer Support Executive – UK Care Agency (Thiruvananthapuram)
🏢 Beloud Digital
📍 Thiruvananthapuram