- Handle customer queries through chat and phone calls.
- Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
- Resolve customer issues promptly with a customer-first approach.
- Coordinate with internal teams to resolve escalations.
- Maintain accurate records of customer interactions.
- Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
- Follow company policies and service standards.
Requirements
- Hindi proficiency is mandatory.
- Valuable English communication skills.
- Comfortable handling both chat and voice support.
- Good communication and problem-solving skills.
- Basic computer skills.
- Ability to multitask and handle customers patiently.
- Willingness to work in rotational shifts and rotational weekly offs.
- Freshers are welcome to apply.
- Immediate joiners preferred.
📌 Customer Support Executive (Bengaluru)
🏢 Slikk
📍 Bengaluru
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