We are looking for a junior Customer Support Associate to manage first-level customer queries and execute outbound SMS campaigns. The role requires strong communication skills, basic technical comfort, and attention to detail.
Key Responsibilities
Customer Support and SMS Campaign Management:
- Handle first-level customer queries via email
- Resolve standard issues using defined SOPs; escalate complex cases appropriately.
- Ensure timely responses and high customer satisfaction.
- Maintain accurate records of interactions in CRM/ticketing tools.
- Execute SMS campaigns as per marketing/operations plans.
- Coordinate with internal teams for content approvals and campaign timing.
- Track basic campaign metrics (delivery, failures, responses) and share reports.
Required Skills & Qualifications
- Graduate in any discipline.
- 12 years of experience in customer support or operations
- Positive written and verbal communication skills.
- Basic knowledge of CRM/ticketing tools and MS Excel/Google Sheets.
- Comfortable working with SMS tools/dashboards (training will be provided).
- Detail-oriented, organized, and willing to learn.
Preferred (Good to Have)
- Prior experience in a BPO or EdTech
- Exposure to bulk messaging or campaign tools.
Role: Customer Service, Industry Type: Education / Training, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate Key Skills Us Voice ProcessUS ProcessUs CallingInternational Voice Process
📌 Customer Support Executive (Bengaluru)
🏢 Simplilearn
📍 Bengaluru
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