Customer Support Intern

We are looking for a Customer Support Intern who is proactive, customer-focused, and comfortable working in a rotational shift environment. You will be responsible for assisting customers, resolving queries, coordinating with internal teams, and ensuring a smooth overall customer experience.

Key Responsibilities

- Handle customer queries and concerns through calls, chat, email, or other support channels.

- Understand customer issues and provide accurate and timely resolutions.

- Troubleshoot basic product or service-related issues and guide customers through the appropriate resolution steps.

- Escalate complex or unresolved issues to the relevant internal teams and follow through until closure.

- Maintain accurate records of customer interactions, issues, and resolutions.

- Coordinate with Product, Operations, and other internal teams for issue resolution.

- Follow defined support processes, SOPs, and response guidelines.

- Identify recurring customer issues and share relevant feedback with internal teams.

- Maintain professional, clear, and empathetic communication with customers.

- Support reporting and tracking of customer queries, escalations, and resolutions.

Working Days & Shift Requirements

This role requires candidates to be comfortable working in a rotational shift setting across Monday to Sunday.

The rotational shifts will include:

- 9:30 AM – 6:30 PM

- 11:00 AM – 8:00 PM

- 1:00 PM – 10:00 PM

Shift allocation may vary based on business and operational requirements.

Weekly offs will also be rotational and may fall on weekdays or weekends. There will be no fixed Saturday/Sunday weekly off.





Candidates applying for this role should be comfortable with rotational shifts and rotational weekly offs.

Requirements

- Graduate or currently pursuing a Bachelor's degree in any relevant field.

- Strong verbal and written communication skills.

- Good listening and problem-solving abilities.

- Comfortable handling customer conversations over calls and written channels.

- Willingness to work across rotational shifts, including weekends.

- Basic working knowledge of MS Excel/Google Sheets and productivity tools.

- Ability to quickly understand new products, tools, and processes.

- Strong attention to detail and ownership of assigned customer issues.

- Ability to work effectively in a fast-paced and collaborative environment.

Preferred Skills

- Previous internship or experience in Customer Support, Customer Success, Operations, or a similar customer-facing role.

- Experience with Jira, Freshdesk, or other customer support/ticketing channels, along with a basic understanding of Grafana.

- Ability to analyze basic customer data and identify recurring issues or trends.

What You'll Learn

- End-to-end customer support and issue-resolution processes.

- Customer communication and stakeholder management.

- Product troubleshooting and escalation management.

- Root-cause identification and customer feedback analysis.

- Cross-functional collaboration with Product and Operations teams.

Role: Customer Support Intern

Employment Type: Internship

Experience: Fresher / 0–1 year

Working Days: Monday to Sunday on a rotational roster

Weekly Off: Rotational

Shift Type: Rotational

📌 Customer Support Intern (Bengaluru)
🏢 Convin.ai
📍 Bengaluru