- Adhere to all safety rules & regulation of Company. Adhere to service operation Stander Operating Procedure (SOP)
- Maintain each and every unit as per Company's Safety & Quality standards by performing Preventive Maintenance Focus code
(F) as per code book as well as small repairs where require.
- Attend Call Backs as well as perform Root Cause Analysis of Call Back to reduce call rate and 3/30. Perform ASSA & Annual Product Safety Audit to identify the latest safety hazards.
- Perform Product Corrective Instructions/ Special Enhancement Tasks
- Payment collection for private customer (applicable only for routes selected for this task)
- Maintenance contract renewal for private customer (applicable only for routes selected for this task) Optional as per situation & requirement
- Support to major repair work, night / 2" shift, stand by duty Support to other route for PM, call backs
- Attending trainings, TBTs, review calls / meetings.
- Arrange material in advance as per upcoming PM code & repair task. Attending internal & external audits.
Accountable
- Any kind of job site accidents, incidences,
near misses & safety hazards because of not adherence to the safety rules & regulations or Standard Operating Procedures of Service operation.
- Monthly 100% completion of preventive maintenance focus code as per schedule.
- Monthly 100% completion of Annual Product Safety audits & ASSA of unit under his route as per schedule Any kind of quality & safety issues related to maintenance quality.
- Overall performance of units under his route i.e. Quality of preventive maintenance (focus code), call rate, 2/7, 3/30, shutdowns, response time & all other indirect points which are affecting overall performance of units.
- Customer satisfaction score of route i.e. NPS (net promoter score)
- To improve safety & quality bar of his route by completing PCIs, Fls, ASSA points, QC audits points & other enhancement program points such as SQEP etc.
- Timely payment collection of private customer under his route (applicable only for routes selected for this task) Timely contract renewal of private customer under his route (applicable only for routes selected for this task)