* Experience: 2 to 4 years of solid frontline customer service / customer success experience. Experience in high-volume, customer-facing B2C setups (e.g., Swiggy, Zomato) or healthcare domain is strongly preferred.
* Skill Set:
- Inbound multi-channel handling across voice, email, and chat.
- Superior written and spoken English skills; email drafting and communication are evaluated thoroughly.
- Multilingual capability in Indian regional languages (Hindi, Tamil, Telugu, Kannada) is an advantage.
- Technical comfort with standard productivity tools (browsers, MS Office, email suites).
- High empathy, problem-solving mindset, and focus on First-Time Resolution (FTR) and customer delight.
Work Setup, Timings & Schedule
- Work Model: 100% Remote / Work From Home (WFH).
- Hardware: Laptops and work assets will be provided by the company.