As a Customer Success executive, your role is focused on managing relationships with our newly onboarded clients. You will also be responsible for ongoing care and growth opportunities. The role will require an Customer Success Executive with exceptional project management skills.
You will be expected to feed into the continuous improvement of our process, products, and service to Partnerships and Clients as we scale. You will work closely and cross-functionally with all teams across the business including sales, data insights, compliance, and engineering.
Educate customers on how existing and new product features/functionality will contribute to the growth of their business.
- Be the Voice of the Customer
- Handle and respond to customer queries and requests.
- Develop an intimate understanding of your customers’ business.
- Enlighten our customers with insights gleaned from their own data and industry trends.
- Ensure customers get maximum value from Zwayam by leveraging full platform functionality.
- Liaison between your customers and the internal Zwayam team.
- Interact with clients to understand their specifications.
- Create and educate customers on best practices.
- Empathy towards the customer.
Requirements
- 2+ years of experience in Customer Success or Customer Service in a SaaS company
- Excellent organizational skills and ability to juggle multiple projects at any given time.
- Excellent problem-solving skills, taking a consultative approach to find the best solution.
- Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
- Comfortable giving presentations to groups of any size.
- Comfortable in Microsoft tools like excel and PowerPoint.