Company Description Kheewa Incorporation is a business development consulting firm supporting Micro, Small, and Medium Enterprises across the Indian region. The company focuses on helping clients strengthen their business operations and achieve sustainable growth.

In addition to business development consulting, Kheewa offers promotion and portfolio management services to enhance clients’ market presence. The organization is committed to client success and works closely with partners to support expansion and long-term performance.

Role Description The Customer Service Specialist is a full-time, remote role responsible for delivering responsive and high-quality support to clients and partners of Kheewa Incorporation. Day-to-day tasks include handling incoming inquiries via phone, email, and messaging platforms, resolving issues, and providing accurate information about services and processes.

The role involves tracking and documenting client interactions, following up on open requests, and maintaining service standards that align with company policies. The specialist will collaborate with internal teams to escalate and resolve complex concerns, support improvements in client experience,



and contribute to service-related feedback and reporting. This position requires consistent professionalism, clear communication, and a solid focus on customer satisfaction and relationship building.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues efficiently.
- Demonstrated focus on Customer Satisfaction and Customer Experience, ensuring positive, reliable interactions.
- Excellent Phone Etiquette and professional communication skills across phone, email, and chat.
- Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks.
- Proficient in using CRM tools or customer support software, and basic office productivity applications.
- Attention to detail, problem-solving skills, and a proactive approach to addressing client needs.
- Previous experience in customer service, support, or client-facing roles is preferred.
- Relevant education in business, communications, or a related field is an advantage.

📌 Customer Service Specialist (New Delhi)
🏢 Kheewa Incorporation
📍 New Delhi