The Customer Service Representative will be responsible for preparing and following up on checklists to ensure that all necessary procedures and documentation are in order for shipments. Additionally, the role involves applying for Form 13 with shipping lines to facilitate the timely release of goods and coordination with relevant parties. The ideal candidate should have strong organizational skills, attention to detail, and effective communication abilities.

Key Responsibilities:

Checklist Preparation & Follow-Up:

Prepare and maintain checklists for shipments to ensure that all necessary documents and procedures are completed.

Coordinate with various internal departments (e.g., operations,

documentation, and sales) to gather required information for checklist completion.

Follow up with clients, vendors, and shipping lines to ensure that all items on the checklist are completed in a timely manner.

Ensure that any discrepancies or issues related to the checklist are promptly addressed and resolved.

Monitor the status of shipments and update the checklist accordingly to reflect any changes in schedules, documentation, or requirements.

Form 13 Application:

Complete and submit Form 13 applications to the shipping line to ensure the timely release of cargo.

Liaise with the shipping line and clients to confirm all required information for the Form 13 application is provided.

Track the status of Form 13 applications and follow up with the shipping line to ensure approval is granted without delay.





Address any issues or delays related to Form 13 applications and resolve them in collaboration with the appropriate parties.

Client Interaction & Support:

Maintain solid relationships with clients by providing clear, timely communication on checklist progress and Form 13 application status.

Assist customers with inquiries regarding shipment status, documentation requirements, and Form 13 procedures.

Provide excellent customer service and ensure client satisfaction by addressing concerns promptly and professionally.

Documentation & Reporting:

Maintain accurate and up-to-date records of all checklist and Form 13-related activities.

Prepare periodic reports for management on checklist completion status and

Form 13 application progress.

Assist in preparing any additional documentation related to shipment processing as needed.

Qualifications:

Bachelor degree in business, logistics, or equivalent.

Previous experience in customer service or logistics, particularly within shipping or supply chain, is preferred.

Strong organizational skills and attention to detail.

Fair communication skills, both written and verbal.

Ability to multitask and manage multiple priorities in a fast-paced environment.

Proficiency in Microsoft Office (Excel, Word, Outlook) and basic knowledge of shipping software.

Ability to work independently as well as part of a team.

Knowledge of Form 13 application processes and shipping line procedures is an advantage.

📌 Customer Service Representative (Pune)
🏢 Jeena
📍 Pune