- Handle inbound customer calls with professionalism and empathy. Understand customer concerns and provide accurate information or solutions. Record and update customer interactions in the system. Escalate unresolved issues to the concerned department when required. Maintain a customer-first approach while ensuring quick and effective resolutions. Follow communication guidelines, scripts, and policies as trained. Meet performance targets such as call handling time, customer satisfaction, and resolution rate.
📌 Customer Service Representative (Bengaluru)
🏢 CandidMen
📍 Bengaluru
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