Job OverviewEmo Matrix is looking for enthusiastic and customer-oriented freshers to join our Customer Service team. The candidate will be responsible for assisting enrolled learners, resolving queries, providing timely updates, and ensuring a smooth learning experience.
Key Responsibilities
- Handle learner queries through calls, WhatsApp, and other communication channels.
- Assist enrolled learners with course details, class schedules, study materials, and academic updates.
- Provide timely follow-ups and ensure queries are resolved efficiently.
- Coordinate with internal academic and operations teams to address learner concerns.
- Maintain accurate records of customer interactions and follow-ups.
- Ensure a positive learner experience through professional and polite communication.
- Follow company processes and meet daily productivity and service quality targets.
Required Skills
- Good verbal and written communication skills.
- Basic knowledge of computers, email, and MS Office/Google Sheets.
- Robust listening, problem-solving, and interpersonal skills.
- Patience, a positive attitude, and a willingness to learn.
- Ability to manage multiple queries and follow-ups efficiently.
Eligibility
- Freshers from any graduate background may apply.
- Candidates with a customer-first mindset and a willingness to build a career in customer service are encouraged to apply.
- Prior experience is not mandatory; training will be provided.
What We Offer
- On-the-job training and guidance.
- Opportunity to develop communication and customer relationship management skills.
- Professional growth opportunities within the organisation.
- A supportive and learning-oriented work environment.
Interested candidates can apply with their updated CV.