Job Summary;

We are seeking a highly motivated and customer-focused Customer Service Officer to join our team at Fitness First Gym. As a Customer Service Officer, you will be responsible for providing exceptional customer service, managing day-to-day operations, and driving renewal sales.

Responsibilities;

Operations:

- Front Desk Management: Manage the front desk, ensuring a welcoming and organized environment for members and guests.
- Membership Administration: Process membership sales, upgrades, and cancellations, ensuring accuracy and attention to detail.
- Facility Maintenance: Report maintenance issues, ensuring prompt resolution and minimizing disruptions to members.

Customer Service:

- Member Support: Provide exceptional customer service, answering member queries, resolving issues, and promoting Fitness First services.
- Complaint Resolution: Resolve member complaints in a qualified and timely manner, ensuring member satisfaction and retention.

Renewal Sales:

- Renewal Sales:



Proactively contact members to discuss renewal options, negotiate contracts, and secure renewals.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell Fitness First services, including personal training, group fitness, and membership upgrades.

Requirements;

- Qualifications: Relevant qualifications in customer service, sales, or a related field.
- Experience: Minimum 1-2 years of experience in customer service, sales, or a related field, preferably in the fitness industry.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to engage and motivate members.
- Sales Skills: Proven sales skills, with the ability to negotiate and close deals.
- Operational Skills: Ability to manage day-to-day operations, including front desk management and membership administration.

📌 Customer Service Officer | Front Desk (Mumbai)
🏢 CureFit
📍 Mumbai