- . Top 5 skills (Must have )
- . were seeking a energetic Customer Experience Champion to be the face of our brand and the voice of our users
we're seeking a dynamic Customer Experience Champion to be the face of our brand and the voice of our users. In this pivotal role, you'll ensure our customers - from savvy students to seasoned educators - have an exceptional journey with our product.
What you'll Do
-Provide white-glove support across multiple channels (chat, email, phone) with a focus on delighting users
-Become a product expert, guiding customers to unlock the full potential of our platform
-Collaborate with our Product and Engineering teams to shape the future of education technology
-Analyze user feedback and transform insights into actionable product improvements
-Proactively identify opportunities to enhance the customer experience
Top 5 skills (Must have )
-A bachelors degree or equivalent practical experience
-Excellent communication skills in English (additional languages are a plus!)
-Tech-savviness and the ability to quickly learn new tools
-A problem-solving mindset and the drive to go above and beyond for customers
-Adaptability and enthusiasm for working in a high-growth startup
📌 Customer Service Executive (Pune)
🏢 Walnut School
📍 Pune
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