Location: Lower Parel, Mumbai (Head Office)

Department: Customer Experience / Backend Operations

Experience: 4+ Years

Working Days: 6 Days a Week

Job Summary

We are looking for an experienced Customer Service Manager to support customer experience operations by coordinating with store personnel, front-end customer service teams, production, and logistics. The role involves resolving customer queries, tracking issues, improving processes, and ensuring smooth coordination across teams.

Key Responsibilities

- Support front-end and store teams in providing excellent customer service through email, chat, and phone.
- Coordinate with store personnel, customer experience teams, production, and logistics to resolve customer inquiries.
- Track customer issues, ensure timely resolution, and improve service processes.
- Liaise with the production team to resolve customer-specific issues and garment alterations.
- Work collaboratively with internal teams to improve customer care procedures and operational efficiency.

Required Skills And Qualifications





- 4+ years of experience in customer service, preferably in the apparel or fashion industry.
- Experience in backend customer service operations is preferred.
- Proficiency in MS Office, including Excel, Word, and email.
- Robust written and verbal communication skills.
- Customer-focused approach with excellent problem-solving abilities.
- Experience in email and phone support; contact centre experience is an advantage.
- Interest in men's fashion, styling, and garment quality.
- Knowledge of men's tailoring, pattern design, garment alterations, and fabrics is preferred.

Key Competencies

- Customer relationship management
- Cross-functional coordination
- Issue resolution and follow-up
- Process improvement
- Communication and teamwork
- Attention to detail

Skills: communication,customer service,chat,excel,apparel,customer care,operations,email,teams,ms office

📌 Customer Service Manager- Lower Parel | Mumbai
🏢 One Story
📍 Mumbai