INDUSTRY: Earthmover/ Construction Equipment/ Mining Equipment
RESPONSIBILITIES:
- Manage and oversee service support for JCB Backhoe Loaders, Excavators, and other Construction Equipment in assigned territory.
- Ensure timely response and resolution of customer service and machine breakdown complaints. Monitor machine breakdown cases and ensure effective technical support to minimize machine downtime.
- Plan and manage preventive maintenance activities to improve machine reliability and performance.
- Conduct customer and site visits to understand technical issues and ensure timely resolution.
- Handle critical machine breakdowns and provide technical guidance to Service Engineers.
- Ensure high machine uptime and improve overall customer satisfaction.
- Identify training requirements and ensure continuous technical development of the service team.
- Monitor service engineer productivity, efficiency, and field service performance.
- Promote and generate business for AMC's and After sales spare parts.
ROLE REQUIRES:
- Diploma / B-Tech in Mechanical & Electrical.
- Minimum 5–8 years of experience in Construction Equipment / Earthmoving Equipment service.
- Minimum 2–3 years of experience in a supervisory or managerial role is preferred.
- Experience with Backhoe Loaders, Excavators, or similar heavy equipment will be highly
- preferred.
- Solid communication and customer-handling skills.
- Ability to handle Service team, customer escalations and critical machine breakdowns.
- Knowledge of MS Excel and service management systems/CRM will be an advantage