? Role: VIP Consultant – VIP Shaadi

? About the Team: Personalised Service

Think of us as the voice of our customers ?️ and their biggest champions ?

The Personalised Service team handles calls ?, chats ?, and emails ? with one mission — making every customer feel heard ?, valued ?, and truly special ✨

For our VIP Shaadi members ?, we go the extra mile (& then some!) ?

Whether it's finding the perfect match ? or calming a concern ?, we’re the go-to team when it really matters

? Your Mission as a VIP Consultant

If you live and breathe customer service ❤️, love solving problems ?, and get a kick out of making people happy ? — this is your calling!

As a VIP Consultant ?, you'll work closely with our HNI clients ?, ensuring their experience is seamless ?, personal ?, and truly premium ?

You’ll bring empathy ?, patience ?, and a touch of matchmaking magic ✨

? What You’ll Do:

? Be the dedicated relationship partner for VIP Shaadi members post-sale

? Understand member preferences and help identify their ideal match

? Call and connect with high-quality prospects on behalf of the member

? Set up mutually consented meetings between potential matches

? Ensure timely renewals and proactive engagement throughout their journey

? Guide, counsel, and support members like a true partner





? Maintain high service standards, timely resolutions & detailed documentation

⚖️ Handle escalations with grace, maturity, and solution-focused thinking

? Respect diverse traditions, preferences, and cultural nuances

✨ Always go above and beyond to deliver the VIP promise

? What You Bring to the Table:

? 1+ year of experience in customer service / client servicing / relationship management

? A natural passion for people, relationships & making customers smile

? Solid attention to detail + excellent organizational skills

? High emotional intelligence and empathy

? Infinite patience + persuasive communication

?️ Clear, confident communication in English + any Indian language

? Self-motivated and committed to exceeding expectations

? Why Join Us:

? Work with India’s leading matchmaking brand

? Be part of exclusive, high-impact journeys for premium members

? Learn, grow & thrive in a high-energy, customer-first culture

? Every day is different, meaningful, and full of real human stories

? Sound like you? We’d love to hear from you!

? If you believe great service is an experience, not just a transaction — this is your moment

✨ Let’s help people find not just matches, but magic ??

📌 Customer Service Executive (Delhi)
🏢 Shaadi.Com
📍 Delhi