About Us:

JaCaCo Pvt Limited is a growing consumer-focused food company based in Vadodara. The company is building distinctive products and brands for modern retail, e-commerce, and institutional channels, with a robust emphasis on quality, customer insight, innovation, and disciplined commercial execution.

Job Role:

We are looking for a proactive and customer-focused Customer Success Executive to build strong client relationships, ensure customer satisfaction, and drive long-term customer retention. The ideal candidate will act as a trusted partner for our customers, helping them achieve maximum value from our products and services.

Key Responsibilities:

- Serve as the primary point of contact for assigned customers.
- Build and maintain strong customer relationships through regular engagement.
- Understand customer requirements and provide timely support and solutions.
- Ensure seamless onboarding of new customers.
- Proactively monitor customer satisfaction and address concerns before they escalate.
- Coordinate with internal teams such as Sales, Operations, Production, and R&D; to resolve customer issues.
- Track customer feedback and identify opportunities for service improvement.
- Maintain accurate records of customer interactions and follow-ups.




- Support customer retention, renewals, and account growth initiatives.
- Prepare customer reports, updates, and business reviews as required.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- 1-3 years of experience in Customer Success, Customer Service, Account Management, or a similar role.
- Freshers with excellent communication skills may also apply.

Skills Required:

- Excellent verbal and written communication skills.
- Strong relationship-building and interpersonal abilities.
- Problem-solving and conflict-resolution skills.
- Customer-first mindset with a proactive approach.
- Ability to manage multiple customer accounts simultaneously.
- Proficiency in MS Office and CRM software.

What are we looking for :

✅ Excellent communication skills

✅ Strong customer relationship management abilities

✅ Positive and solution-oriented attitude

✅ Ability to work collaboratively across functions

✅ Passion for delivering exceptional customer experiences

Note: Interested candidates can share their resumes at [email protected]

📌 Customer Service Executive (Mumbai)
🏢 JaCaCo
📍 Mumbai