Company Description Anchorage Inc Logistics is an independently owned freight forwarding company that delivers customized solutions across sea, air, and land freight with a focus on prudence and efficiency. The organization positions itself as a transparent, value-driven mediator between buyers and sellers, offering innovative and tailored logistics services to a wide range of organizations. With deep industry knowledge and expertise, Anchorage Inc Logistics is committed to reliably managing uncertainties and challenges in global trade.

Its logistics solutions are digitized through a robust technology platform and visualizations, helping clients simplify customs procedures and access multi-nodal service offerings. The company aims to be a trusted partner for organizations seeking streamlined, modern logistics support.

Role Description This is a full-time, in office Customer Service Executive role based in Mumbai.

The Customer Service

Executive will handle daily customer inquiries, provide updates on shipment status, and resolve issues related to freight forwarding and logistics services. The role involves coordinating with internal operations teams and external partners to ensure timely and accurate information flow, while maintaining high standards of customer satisfaction.

Responsibilities include documenting customer interactions,



tracking service requests, escalating complex issues when needed, and supporting customers through the customs and documentation processes.

The Customer Service

Executive will also contribute to process improvements by sharing feedback from customers and helping enhance service quality.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to respond promptly and professionally to inquiries.
- Experience in Customer Service Management and Customer Satisfaction, including handling escalations and tracking service quality.
- Excellent Interpersonal Skills for building positive relationships with customers, internal teams, and external partners.
- Clear verbal and written communication skills in English; proficiency in regional languages is an advantage.
- Basic understanding of logistics, freight forwarding, or supply chain operations is preferred.
- Ability to work in a fast-paced, on-site environment in Mumbai, managing multiple tasks and priorities.
- Comfort with using digital tools, CRM systems, and standard office software for documentation and reporting.
- Relevant diploma or bachelor’s degree in business, logistics, commerce, or a related field is beneficial.

📌 Customer Service Executive (Mumbai)
🏢 Anchorage Inc Logistics
📍 Mumbai