Minimum Experience - In Years:

4Maximum Experience - In Years:

10Education Qualification Required:

ITI / Diploma:

Department: Service Operations Position Name: Customer Service Engineer / Customer Service Technician Role Overview: Perform service field activities including preventive maintenance, callbacks, repairs of elevators and escalators to ensure secure and reliable operation.

Key Responsibilities: Compliance &

• Safety: •Adhere to all safety &

• IT usage rules & regulations of Company. •Responsible to Maintain allocated units as per service operation Standard Operating Procedure (SOP).

• Responsible to perform ASSA &

• Annual Product Safety, Attending internal & external audits.

Maintenance: •Responsible to perform Preventive Maintenance, Material arrangement as per upcoming PM code & repair task. •Support to other route for PM, call backs as required and Support Assistant Technician during service and maintenance operations at sites,



acting as buddy to enhance their technical skills. Troubleshooting &

• Repairs:

• Attending Service Call to Diagnose and troubleshoot issues, as well as perform Root Cause Analysis of Service Call to reduce the call backs. •Carry out Self-checking of Critical and Serious NCs on their jobs and work towards resolution of all the NC.

Customer Relation: •Ensuring customer satisfaction over service (Maintenance, service call, Repair work). •Supporting service sales team for business development. •Work on-site with an ambassador’s attitude, representing the company professionally and ensuring all activities meet established standards and policiesEmployee Type:

DirectDepartment:

ServiceRole:

Service-Service Operation Staff-Service Technician

📌 Customer service Engineer (Raipur)
🏢 TK Elevator
📍 Raipur