Customer Service Consultant (E-commerce)

Department: Customer Experience | Location: Sector 30, Gurugram | Employment Type: Full time

About the Role

Call customers who abandoned their carts and guide them on size, fit and product choice to complete the purchase, acting as an online fashion consultant.

Key Responsibilities

- Make outbound calls to abandoned-cart customers, find the reason for drop-off and convert them to orders.
- Advise on size, fit, fabric, styling and product choice as a fashion consultant.
- Answer queries on offers, delivery, COD/prepaid and returns.
- Follow up with undecided customers via call, WhatsApp or SMS.
- Log call outcomes and abandonment reasons in the CRM; meet conversion targets.
- Share sizing and product feedback with the merchandising team.

Requirements

- 1+ year of customer-facing experience with an e-commerce D2C brand (lifestyle, beauty or apparel) is required.
- Outbound calling or abandoned-cart recovery experience.
- Good fashion and sizing knowledge.
- Fluent, persuasive English and Hindi.
- Familiarity with CRM or dialer tools and Shopify.

Good to Have

• Styling or fashion retail experience.

Apply - [email protected]

📌 Customer Service Consultant (Gurugram)
🏢 Shapercult
📍 Gurugram