As a Customer Service Representative at [Company Name], a leading freight forwarding company, you will be responsible for providing exceptional customer service and support to clients and internal teams. You will play a critical role in ensuring the smooth and efficient delivery of freight services, managing customer inquiries, and addressing any issues related to shipments, logistics, and documentation.

Key Responsibilities

Customer Communication: Act as the main point of contact for customers,

handling inquiries, tracking shipments, and providing status updates on delivery timelines and routes.

Problem Resolution: Address customer concerns and resolve issues in a timely and effective manner, ensuring customer satisfaction and maintaining positive relationships.

Order Management: Assist with booking shipments, processing orders, and coordinating the movement of freight from origin to destination.

Documentation and Compliance: Ensure that all necessary shipping documents, including bills of lading, customs forms, and invoices, are accurately prepared and processed according to regulations.

Coordination with Operations Team: Collaborate with the operations and logistics teams to ensure proper routing, handling, and delivery of goods.

Tracking and Reporting: Monitor the status of shipments and provide regular updates to clients, including delays, disruptions, or any changes in delivery schedules.





Customer Education: Provide customers with guidance on freight forwarding procedures, regulations, and best practices.

Billing and Invoicing: Review and assist with the preparation of invoices,

ensuring accuracy and adherence to agreed-upon pricing and terms.

Internal Collaboration: Work closely with sales, operations, and other internal teams to ensure seamless communication and delivery of services.

Continuous Improvement: Identify opportunities for process improvements and contribute to the enhancement of the customer service experience.

Qualifications

Experience: 3 to 5 years of customer service experience, preferably in the freight forwarding, logistics, or shipping industry.

Education: Graduate degree in logistics, supply chain management,

Commerce or equivalent.

Skills

Strong communication and interpersonal skills, with the ability to build relationships with customers and internal teams.

Detail-oriented with excellent organizational and time management skills.

Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Familiarity with freight forwarding software and systems is an advantage.

Knowledge of international shipping procedures, customs regulations, and freight documentation is preferred.

Ability to work in a fast-paced workplace and handle multiple tasks simultaneously.

📌 Customer Service Coordinator (Pune)
🏢 Jeena
📍 Pune