We are looking for a friendly and proactive Customer Relationship Executive to handle customer enquiries and support our travel sales team.
Key Responsibilities
- Handle customer enquiries through calls, WhatsApp, email, and social media.
- Understand customers’ travel requirements and coordinate with the sales team to provide suitable options.
- Follow up on enquiries, quotations, and pending customer responses.
- Maintain accurate customer records and update enquiry status.
- Assist customers with booking information and coordinate with internal teams.
- Address customer concerns promptly and maintain positive customer relationships.
- Collect customer feedback and support repeat bookings and referrals.
Requirements
- Previous experience in customer service, telecalling, or customer relationship management preferred.
- Freshers with strong communication skills may also apply.
- Good communication skills in English and Malayalam.
- Basic computer knowledge and familiarity with MS Office.
- Solid follow-up, coordination, and problem-solving skills.
- Experience in the travel and tourism industry is an advantage.
Job Type: Full-time
Work Location: In person
How to Apply: Apply through Indeed with your updated CV. 0r contact (phone hidden)