As a Customer Relationship Executive (CRE) you will act as the primary link between the brand and its consumers (or B2B clients), managing inquiries, product education, feedback, and post-purchase support across multiple touchpoints.
- Multichannel Communication: Handle incoming queries, complaints, and orders through calls, emails, WhatsApp, social media DMs, and live chat.
- Product Guidance & Knowledge: Provide accurate details on skincare, cosmetics, personal care, and home care formulations.
- Order & Grievance Management: Track order and dispatch statuses, manage returns, replacements, and refunds, and resolve delivery or quality complaints