Minimum Experience - In Years:

10Education Qualification Required:

DME,Gratuate,BE,B.tech,MBA,10–15 years of experience in the elevator industry (preferred):

Key Responsibilities

Customer Escalation Management:

Manage customer escalations.

Serve as the technical escalation interface between customers, branch teams, senior management.

Ensure immediate acknowledgement, structured action plans, and defined resolution timelines.

Technical Resolution & Issue Closure:

Lead technical analysis and resolution for issues related to:

Elevators, escalators, and key components

Validate effectiveness of corrective actions and technical closure of escalations.

Soft Skills & Leadership Qualities:

Excellent customer communication, negotiation, and conflict management skills

High emotional intelligence to handle dissatisfied, escalated, or high-risk customers

Competencies:

Technical Expertise, field operations Experience, Experience in Customer escalation handling, Tech Savy.

Employee Type:

DirectDepartment:

ServiceRole:

Service-Service Operation Manager-Service Operation Manager

📌 Customer Excellence Manager (India)
🏢 TK Elevator
📍 India