Key Responsibilities

- Handle customer queries through calls, chats, emails, and social media in a timely and professional manner.

- Assist customers with account-related issues, bookings, payments, refunds, and service-related concerns.

- Resolve customer complaints while maintaining high levels of customer satisfaction.

- Coordinate with internal teams to ensure quick resolution of escalated issues.

- Maintain accurate records of customer interactions and follow-ups in the CRM.

- Educate customers about Astroyogi's products, services, and ongoing offers.

- Meet defined service quality metrics, including response time, resolution time, and customer satisfaction.

- Identify recurring customer issues and share feedback with relevant teams to improve the overall customer experience.

Requirements

- 1–2 years of experience in Customer Support,



Customer Service, or a similar role.

- Excellent verbal and written communication skills in English and Hindi.

- Solid problem-solving and conflict-resolution abilities.

- Customer-first attitude with empathy and patience.

- Ability to multitask and work in a fast-paced environment.

- Basic knowledge of CRM tools and MS Office.

- Comfortable working in rotational shifts, weekends, and holidays, if required.

Preferred Qualifications

- Bachelor's degree in any discipline.

- Experience in e-commerce, internet, SaaS, or consumer tech companies is preferred.

- Prior experience in handling chat and email support will be an advantage.

📌 Customer Care Executive (Delhi)
🏢 Astroyogi
📍 Delhi