Key Responsibilities

- Maintain and update customer information in the CRM system.

- Handle customer inquiries, complaints, and feedback through calls, emails, and other communication channels.

- Follow up with customers to ensure satisfaction and resolve outstanding issues.

- Manage customer data, leads, and sales-related records accurately.

- Coordinate with the sales, marketing, and customer support teams.

- Conduct follow-up calls, send reminders, and share relevant updates with customers.

- Support customer retention, engagement, and loyalty programs.

- Generate CRM reports and track customer interactions and follow-ups.

- Monitor customer satisfaction and identify opportunities to improve the customer experience.

- Ensure timely resolution of customer issues and maintain professional communication

Required Skills and Qualifications





- Graduate in any discipline; a business or marketing background is preferred.

- Positive verbal and written communication skills.

- Basic knowledge of MS Excel, MS Office, and CRM software.

- Strong customer service and problem-solving abilities.

- Good organizational skills and attention to detail.

- Ability to manage multiple tasks and meet deadlines.

- A positive attitude and customer-oriented approach.

Pay: ₹21,000.00 per month

Benefits

- Paid time off

Experience

- CRM software: 3 years (Preferred)

Language

- Hindi (Preferred)

- English (Preferred)

Location

- Raipur, Chhattisgarh (Preferred)

Work Location: In person

📌 CRM Executive (Raipur)
🏢 CRYSTAL POLYWORK
📍 Raipur