Company Description EduRun Group is a technology-focused organization that provides customized IT services and consulting solutions to support business growth. The team works closely with clients to optimize operations, streamline processes, and drive sustainable success in a fast-changing digital landscape. EduRun Group delivers cutting-edge software solutions and digital experiences that help elevate brands and bring impactful products to market.

Guided by a vision to set current industry standards, the company focuses on innovation, exceptional user experiences, and empowering businesses for a digital future.

Job Role – CRM Executive

Department: CRM & Collection

Location: Delhi NCR

Job Type: Field Job

Experience: Minimum 1 Year or Fresher

Salary: 3.5 lpa

Job Summary

We are looking for a proactive CRM Executive to manage B2B client relationships, resolve customer concerns, ensure timely invoice collections, and improve customer retention. The role involves regular field visits across Delhi NCR, payment follow-ups, billing coordination, and collaboration with internal teams.

Key Responsibilities





- Manage B2B client relationships throughout the service lifecycle.
- Handle customer queries, complaints, and billing-related issues.
- Conduct regular field visits and follow up on outstanding payments, invoices, TDS, and GST.
- Track collections, payment commitments, overdue accounts, and renewals.
- Coordinate with Billing, Accounts, Sales, Technical, and Operations teams.
- Support customer retention, reduce churn, and identify upselling and cross-selling opportunities.
- Maintain collection records and prepare regular follow-up and performance reports.
- Achieve assigned collection, CRM, and customer retention targets.

Requirements
- Minimum 1 year of experience in CRM, client servicing, collections, sales, or a related field.
- Strong communication, negotiation, and problem-solving skills.
- Comfortable with field visits across Delhi NCR.
- Good follow-up, coordination, and customer relationship management skills.
- Basic knowledge of MS Excel and CRM tools.
- Target-oriented, customer-focused, and able to work independently.

📌 CRM Executive (Delhi)
🏢 EduRun Group
📍 Delhi