Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a cooperative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
- Monitor and manage DWDM, Optical Transport, and Fiber network alarms.
- Perform fault isolation, troubleshooting, and restoration activities.
- Execute maintenance activities and change implementations.
- Coordinate with field teams and vendors during outages.
- Handle incidents, service requests, and customer escalations.
- Maintain accurate ticket documentation and operational records.
- Support 24x7 NOC operations and bridge calls during major incidents.
Mandatory Technical Skills
- Optical networking fundamentals (DWDM, ROADM, OTN)-any one is fine
- NMS/EMS monitoring tools.
- Incident and change management processes.
- Strong troubleshooting and communication skills.
What you'll love about working here
- We offer a range of career paths and internal opportunities within Capgemini group.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
- Grade Specific
Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.