Roles and Responsibility

- Manage and oversee the daily operations of the network services team to ensure high-quality customer service.

- Develop and implement process improvements to increase efficiency and reduce costs.

- Collaborate with cross-functional teams to resolve complex technical issues and enhance customer satisfaction.

- Analyze customer feedback and provide insights to improve overall customer experience.

- Ensure compliance with industry standards and regulatory requirements.

- Lead and motivate a team of customer service professionals to achieve operational excellence.

Job Requirements

- Minimum 2 years of experience in operations management or a related field.

- Robust knowledge of network services, customer service operations, and hybrid networks.

- Excellent communication, problem-solving, and leadership skills.

- Ability to work in a fast-paced environment and adapt to changing priorities.





- Strong analytical and decision-making skills with attention to detail.

- Experience with customer relationship management tools and software.

- Educational qualification: Any Graduate.

Role: Customer Service,

Industry Type: Telecom / ISP,

Department: Customer Success, Service & Operations,

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills

Skills highlighted with ‘‘ are preferred keyskills customer service operations customer serviceoperationssalescustomer supportcustomer carebusiness developmentcommunication skillscustomer relationshipcustomer handlingcustomer retentionclient relationship managementbpocrm

📌 Consultant - Hybrid Network Services Customer Service Operations (Mumbai)
🏢 Tata Communications
📍 Mumbai