Contact customers through outbound calls and follow up on overdue loan payments. Explain outstanding dues and encourage customers to make timely payments. Follow up on Promise to Pay (PTP) commitments and ensure payments are received as promised.
Maintain accurate customer details, call records, payment updates, and collection dispositions. Achieve daily, weekly, and monthly collection targets. Follow up regularly on assigned cases and maintain proper case tracking.
Handle customer queries professionally and resolve payment-related concerns. Adhere to company policies, collection SOPs, and customer communication guidelines. Maintain confidentiality of customer information and ensure ethical collection practices.
Eligibility
CriteriaMinimum 6 months to 1 year of experience in collections, telecalling, or loan recovery. Positive communication and negotiation skills.
Ability to achieve collection targets and handle customer follow-ups. Knowledge of NBFC, banking, fintech, or loan collection processes is preferred. DRA certification is preferred for collection roles where applicable. Immediate joiners will be given preference.
Languages
RequiredCandidates must be proficient in any two of the following languages: Kannada Telugu Tamil Hindi Salary & BenefitsSalary up to ₹22,000 per month. Performance-based incentives. Growth opportunities in the collections department. Professional work environment. How to ApplyInterested candidates can share their updated resume and contact the HR team for further details.